Privacy Policy

Entity: Dudh Ratan Milk Food Products (“Dudh Ratan”, “we”, “our”, or “us”)

Website:https://dudhratan.com OR https://dudhratan.in

Effective Date: September 9, 2026

Jurisdiction: India (Compliant with the Digital Personal Data Protection Act, 2023 & Information Technology Act, 2000)

Commitment to Privacy

At Dudh Ratan Milk Food Products, we value the trust you place in us when purchasing our dairy products, desi ghee, sweets, and gift boxes. This Privacy Policy details how we collect, handle, secure, and process your personal information across our website and direct ordering channels.

1. Scope & Acceptance

This Privacy Policy applies to all visitors, buyers, vendors, and users accessing dudhratan.com dudhratan.in or ordering our fresh dairy and sweets via our online platform, phone, or messaging services. By using our website or submitting information, you expressly consent to our collection and usage practices as described herein.

2. Information We Collect

We only collect information necessary to process your dairy and sweet orders, ensure fresh delivery, and improve your user experience:

• Personal Identifiers: Full name, phone/mobile number, email address, and delivery addresses (including pin code and landmarks).
• Order & Commercial Details: Items purchased (e.g., Desi Ghee, Rasgulla, Mawa, Laddu, Festive Gift Packs), order quantities, dispatch dates, frequency, and order history.
• Payment Information: Transaction identifiers and payment modes (UPI, net banking, debit/credit cards, cash on delivery). Note: Sensitive card details are encrypted and handled directly by RBI-authorized payment gateways; we never store your card numbers or CVV.
• Technical & Log Data: IP address, browser type, operating system, pages visited, and access timestamps collected automatically via server logs and cookies.

3. How We Use Your Information

Your personal details are strictly utilized for lawful business purposes, including:

• Processing, packing, and dispatching fresh sweet and dairy shipments to your specified location.
• Sending order confirmations, invoice receipts, OTPs, tracking links, and delivery status updates via SMS, WhatsApp, or email.
• Responding to customer support requests, bulk wedding orders, corporate gifting queries, and product feedback.
• Preventing fraudulent transactions and ensuring website security and server integrity.
• Sending occasional festival catalogues, seasonal specials, or promotional offers (only if you have opted in; you may opt out at any time).

4. Sharing & Disclosure of Information

We respect your privacy and do not sell, rent, or trade your personal information to third-party marketing companies. Data is disclosed only on a need-to-know basis to:

• Logistics & Delivery Partners: Local couriers, dispatch drivers, and national delivery partners to deliver perishable and packaged products.
• Payment Gateways: Secure, certified third-party payment processing providers.
• Legal & Regulatory Authorities: When mandated by applicable Indian laws, judicial orders, or governmental regulations (such as FSSAI, GST authorities, or cyber cell agencies).

5. Cookies & Tracking Technologies

Our website utilizes cookies and session storage to maintain shopping cart items, remember login details, and evaluate web performance. You can control or disable cookies via your browser settings; however, disabling certain cookies may affect checkout and browsing functionality.

6. Data Security & Storage

We implement appropriate technical, administrative, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or misuse. Our website employs SSL/TLS encryption for all data transmissions. Information is stored on secure servers located within India in compliance with statutory storage requirements.

7. Data Retention & Your Rights

We retain personal information as long as necessary to fulfill orders, resolve disputes, comply with accounting and GST audits, and satisfy legal obligations.

Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the right to:

• Request access to or a summary of personal data held about you.
• Request correction, completion, or updating of inaccurate or outdated details.
• Request erasure of your data, subject to mandatory statutory retention requirements (such as tax invoices).
• Withdraw your consent for marketing and promotional communications at any point.

8. Children’s Privacy

Our services and products are not targeted toward minors under the age of 18. We do not knowingly collect personal data from children without verifiable parental consent.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect operational changes, product updates, or changes in legal regulations. The updated version will be posted directly on this page with an updated “Effective Date”.

10. Grievance Officer & Contact Details

If you have any questions, concerns, complaints, or wish to exercise your data rights, please contact our designated Grievance Officer: